Refunds Policy
This policy explains what can be returned to LumberPlus, the return window, the restocking fee, and the items that are final sale. It applies to purchases from all LumberPlus branches and supplements our Terms and Conditions.
Return Policy
We hold a 30 day return policy. A 25% restock fee applies. No returns on oils or opened containers. No returns on special order (SO) products.
Disclaimer of Liability
The Company is not responsible for any errors, claims, or expenses, whether direct or indirect, arising out of or related to your order. We make no guarantee as to the accuracy of any information provided by homeowners, builders, contractors, installers, or subcontractors.
It is the customer's responsibility to review and confirm the description, quantities, quality, and suitability of the products for the intended project before purchase. The Company assumes no responsibility for installation services or recommendations that fall outside the scope of the sale of its products.
Questions
For questions about a specific order, call your branch or our Miami headquarters at (786) 206-8899, Mon–Fri 8–5 · Sat 8:30–12:30.
Contact the branch that fulfilled your order with your invoice number, or reach Miami at (786) 206-8899, Mon–Fri 8–5 · Sat 8:30–12:30. You can also use the contact page and a branch will respond within one business day. Related: Terms and Conditions and Privacy Policy.
Job-site intel, monthly.
New species arrivals, clearance lots, and project updates — no noise.